Terms of service
Last Updated: August 6, 2026
Throughout these Terms and Conditions, "we," "us," or "our" refers to Cryptic Air LLC, and "Site" refers to this website.
Welcome to Cryptic Air LLC. We manufacture and sell premium linear slot diffusers, modern air vent covers, plenum boxes, and related HVAC products designed for residential and commercial applications. By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
Use of Information
By using our website, submitting an inquiry, creating an account, or purchasing products from us, you agree to provide accurate, complete, and truthful information.
The information you provide may be used to:
- Respond to inquiries regarding our products and services
- Provide product information, sizing assistance, and technical support
- Process and fulfill orders
- Provide shipping and delivery updates
- Assist with custom sizing and product specifications
- Provide customer support
- Send important order notifications, service updates, reminders, or promotional communications (via SMS or email, with opt-out options)
Your personal information is handled in accordance with our Privacy Policy and will not be sold or shared without your consent, except as required by law or as necessary to process and fulfill your order.
SMS Messaging and Consent
By providing your phone number and opting in, you consent to receive transactional and marketing messages related to Cryptic Air LLC.
These messages may include:
- Order confirmations
- Shipping and delivery updates
- Customer support communications
- Product or order-related notifications
- Information regarding your inquiry
- Promotional communications
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
Consent to receive SMS messages is not a condition of purchasing products or using our services.
Opt-Out
You may opt out of SMS communications at any time by replying:
- STOP to unsubscribe.
- Reply HELP for assistance.
You may also contact us directly using the contact information provided on our website.
Product and Order Terms
- Cryptic Air manufactures and sells linear slot diffusers, modern air vent covers, plenum boxes, and related HVAC products.
- Product availability, pricing, specifications, dimensions, colors, finishes, and other product details may change from time to time.
- Submitting an order does not guarantee acceptance until the order has been processed and accepted by Cryptic Air.
- Customers are responsible for reviewing product dimensions, specifications, quantities, and other order details before completing a purchase.
- For custom-sized products, customers are responsible for providing accurate measurements and specifications. Cryptic Air is not responsible for errors resulting from inaccurate or incomplete measurements or information supplied by the customer.
Pricing and Payment
- Prices displayed on the Site are subject to change without notice.
- We reserve the right to correct pricing, product descriptions, availability, or other errors on the Site.
- Payment must be successfully processed before an order is considered confirmed.
Shipping and Delivery
- Shipping times may vary depending on product availability, order specifications, destination, shipping method, and other circumstances.
- Estimated shipping or delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
- Orders may be delayed due to circumstances outside our reasonable control, including carrier delays, weather, supply chain disruptions, manufacturing delays, or other unforeseen events.
- Customers are responsible for providing accurate shipping information at the time of purchase.
Returns and Refunds
- Returns and refunds are subject to our applicable Refund and Return Policy.
- Products must meet the applicable return requirements to qualify for a refund or return.
- Custom or personalized products may be subject to different return restrictions where permitted by applicable law.
- Customers should review our Refund and Return Policy before placing an order.
Product Use and Installation
- Cryptic Air products are designed for HVAC applications and may be used in residential or commercial environments.
- Customers are responsible for determining whether a product is appropriate for their specific project, installation requirements, duct configuration, airflow requirements, and applicable building requirements.
- Where appropriate, customers should consult a qualified HVAC professional or contractor regarding sizing, installation, airflow, and compatibility.
- Cryptic Air is not responsible for damage, loss, improper performance, or other issues resulting from improper installation, incorrect measurements, misuse, modification, or installation that does not follow applicable instructions or professional requirements.
Third-Party Providers
- Our website may use third-party providers for payment processing, shipping, website hosting, analytics, customer communications, or other services.
- We are not responsible for the policies, practices, availability, performance, or actions of third-party providers.
- Customers are responsible for reviewing and complying with applicable terms and policies of third-party services they use.
Limitation of Liability
We are not responsible for losses, delays, interruptions, or damages resulting from:
- Inaccurate or incomplete information provided by customers.
- Incorrect measurements or specifications supplied by customers.
- Improper installation, modification, or misuse of our products.
- Shipping carrier delays or failures.
- Technical issues beyond our reasonable control.
- Product availability or manufacturing delays.
- Events outside our reasonable control.
Customers are responsible for reviewing all product details, measurements, specifications, installation requirements, order information, and applicable policies before making purchasing decisions.
Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable law.
Age Restriction (18+)
This website and our services are intended for individuals who are at least 18 years of age.
By using this Site, you confirm that you are at least 18 years old and legally able to enter into binding agreements.
Carrier Liability Disclaimer
We are not responsible for delays, failures, interruptions, errors, or losses relating to the shipment or delivery of products caused by shipping carriers or other third-party transportation providers.
This includes:
- Shipping delays
- Delivery interruptions
- Lost packages
- Damaged packages
- Incorrect carrier scans
- Weather-related delays
- Transportation disruptions
- Carrier-related delays or failures
Where applicable, customers should contact us regarding shipping issues so that we can assist with the appropriate carrier process.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, availability, security, or privacy practices of those external websites.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Your continued use of the website or purchase of products constitutes acceptance of the revised Terms.
We encourage you to review this page periodically for updates.
Governing Law
These Terms and Conditions are governed by applicable federal, state, and local laws.
Any disputes arising from these Terms shall be resolved in the appropriate courts within the applicable jurisdiction.
Contact Us
If you have questions regarding these Terms and Conditions, please contact us:
Cryptic Air LLC
Email: info@cryptic-air.com
Phone: +1 786-756-9358