Refund policy

Return policy here..

 

Refund and Return Policy

Last Updated:12/14/2023

Thank you for shopping at Cryptic Shop. We appreciate your business and want to ensure your satisfaction with our products. Please take a moment to review our refund and return policy.

1. Refund Policy:

We offer a full refund on products returned within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

Refund Process:

  • Contact our customer support at [info@cryptic-shop.com] within 30 days of receiving your order.
  • Provide your order number and a brief explanation of the reason for the return.
  • Our support team will guide you through the return process and issue a refund once the returned item is inspected.

2. Return Policy:

If you wish to return an item for reasons other than a defect or error on our part, we accept returns within 30 days of the purchase date. The returned item must be unused, in its original packaging, and in the same condition as received.

Return Process:

  • Contact our customer support at [info@cryptic-air.com] within 30 days of receiving your order.
  • Provide your order number and a brief explanation of the reason for the return.
  • Our support team will guide you through the return process and provide you with a return shipping address.
  • Once the returned item is received and inspected, we will process the return.

3. Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our customer support at [info@cryptic-air.com] within 7 days of receiving the order. We will arrange for a replacement or refund, including any shipping costs incurred.

4. Non-Returnable Items:

Certain items, such as gift cards, downloadable software, or personalized/customized products, are non-returnable.

Contact Information:

For any questions or concerns regarding refunds and returns, please contact our customer support at [info@cryptic-air.com].

Note: Cryptic Shop reserves the right to update or modify this refund and return policy at any time without prior notice.

Thank you for choosing Cryptic Shop!